RETURNS & REFUNDS

Packages on Shelves

We founded Orthodox Unlimited with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

 

RETURNS

The Small Print

Returns: Any claims for misprinted/damaged/defective/wrong products sent must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Please check with your mail carrier first. If items are shown to be delivered via the assigned tracking number we will not be liable for those items. 


Claims deemed an error on our part are covered at our expense. If you notice any issue with the product[s] or anything else on the order, please contact us. The return address is set by default on the package delivered to you. Unclaimed returns get donated to charity after 4 weeks. Please ensure to contact us before returning any item to the return address. 

Wrong Address: If you provide an address that is considered insufficient/incorrect by the mail courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. 

Exchanges: Because of our print-on-demand logistics process and due to COVID-19 we will not exchange any items. Please ensure, before placing your order that all sizes, quantities, and items you intend to purchase are accurate. Thank you. 

Notification for EU Consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Orthodox Unlimited reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.